FAQS
ORDERING
Placing an order is easy! Simply browse our collection, select the product you wish to purchase, choose the appropriate size and color (if applicable), and then add it to your cart. Once you're ready to complete your purchase, go to your cart and follow the checkout process. You'll need to provide your shipping information and choose a payment method. After you've confirmed your details, submit your order, and you'll receive an email confirmation.
We understand that sometimes you might change your mind after placing an order. We make every effort to process your order the minute it's placed, therefore, we cannot guarantee that changes can be made once your order has been submitted. If you need to make changes, please email us at cs@iconsportgroup.com.
Return Policy
We accept returns on eligible items within 30 days of delivery. To qualify:
- Items must be in new, unused condition with original tags and packaging.
- Customized or personalized products are non-refundable unless they have a manufacturing defect.
Once your return is received and inspected, refunds will be processed to the original payment method within 5–7 business days
Exchange Policy
Need a different size or style? We make exchanges easy:
- Contact our team at cs@iconsportsgroup.com to initiate the exchange.
- Ship the original item back using the return instructions provided.
- Once received, we’ll ship your replacement item promptly.
📌 Note: Exchange requests are subject to stock availability.
SHIPPING
Shipping times vary depending on your location and the shipping option you select during checkout. Typically, orders are processed and shipped within 1-2 business days, and delivery can take anywhere from 2-7 business days for domestic orders. You'll receive a tracking number once your order has shipped so you can monitor its progress.
Orders are shipped via USPS, FedEx or UPS.
Unfortunately at this time, we do not offer international shipping. We apologize for the inconvenience.
PRODUCT
Officially licensed product means that Icon Sports is granted full use of a soccer club's Intellectual Property (Logos, colors, etc) to create authentic merchandise. In other words, we get to design and produce original products under the license of the world's top soccer clubs.
Our sportswear is designed with both performance and sustainability in mind. We use a variety of high-quality materials, including recycled polyester, organic cotton, and elastane for stretch. Each product page includes detailed information about the materials used, so you can make an informed choice about the products you're interested in.
To keep your sportswear in top condition, we recommend washing it in cold water with like colors and avoiding the use of bleach and fabric softeners. Tumble dry on low or hang dry for the best results. Avoid ironing the printed areas directly. Following these care instructions will help extend the life of your sportswear.
More questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.